Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, contact us before the 30-calendar-day period expires. Eligibility remains subject to the conditions described in this policy.

Before sending an item back, email service@halmoria.com.

Please include:

• Your order number.
• The product name or description.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label for damaged, incomplete, or incorrect orders.

Customer support will review the request and provide return instructions if approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all included parts, accessories, inserts, and materials.
• Returned in its original protective packaging where reasonably possible.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make an item ineligible, provided it remains complete, unused, undamaged, and otherwise meets these return conditions.

Halmoria™ artistic candlestick holders may feature material, texture, finish, color-tone, or surface variations. Minor differences may occur due to reasonable manufacturing tolerances, photography, lighting, screen settings, or production batches.

Reasonable minor variation is not necessarily a defect.

If you do not prefer the color, finish, texture, scale, style, or overall appearance of an eligible product, you may request a return within the applicable 30-day period, subject to this policy.

Preference-based returns generally require the customer to arrange and pay for return shipping.

Inspect your order after delivery. If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact service@halmoria.com within 7 calendar days after delivery.

Include your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment, return instruction, or other reasonable solution for a confirmed issue.

Do not automatically send merchandise to our registered business address.

After a return request is reviewed and approved, customer support will provide the appropriate return destination and return instructions. Sending merchandise to an unapproved address can delay or prevent processing.

Subject to applicable law, preference-based return eligibility may not apply to:

• Customized or personalized products.
• Gift cards.
• Items clearly identified as final sale or non-returnable before purchase.
• Products materially altered, misused, or damaged after delivery for reasons unrelated to an original product issue.

Use suitable protective packaging and include all required product parts, accessories, and inserts. For preference-based returns, use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return is completed.

For preference-based returns, the customer is generally responsible for the return shipment until it is received at the approved return destination, except where applicable law or specific return instructions provide otherwise.

After an approved return arrives at the designated return location, it may be inspected to confirm product identity, completeness, condition, and compliance with the applicable return requirements.

Once a return is received, inspected, and approved, an eligible refund is normally initiated to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.

If an exchange is available for an eligible product, customer support will explain the applicable process. Availability depends on inventory, product condition, and the reason for the request.

To request an order cancellation, contact service@halmoria.com as soon as possible. We will make reasonable efforts to assist before fulfillment begins, but cancellation cannot be guaranteed after processing or shipment has started.